If the driver fails silently (e.g., because the IR camera crashed), you'll see:
To verify if the Windows Hello Face driver is installed and running: windows hello face software driver
Driver: Frame 1243 – Face detected (confidence 0.78) Driver: Liveness check – IR texture pass, depth pass, micro-motion pass Driver: Matching against template ID 0xAB34F2 – score 0.92 Driver: Threshold 0.70 – AUTHENTICATE Driver: WINBIO_OK returned to LSA If the driver fails silently (e
If you want to look into the driver at a deeper level: If the driver fails silently (e.g.
If the driver is there but "can't turn on the camera," try deleting the contents of C:\Windows\System32\WinBioDatabase (you may need to stop the Windows Biometric Service services.msc Microsoft Learn If you are using a device, Microsoft provides specific Surface Driver & Firmware packs