For enterprises using remote desktop (RDP/Citrix), USB redirection often breaks SecuGen registration. The device appears in the remote session but throws “No device registered” errors.
SecuGen biometric devices are widely used for Aadhaar-based authentication in India, but they won't work out of the box for these services without proper registration. This registration process ensures your device is "Registered" as per UIDAI norms. 1. Locate Your Device Serial Number secugen device registration
SecuGen device registration is the essential process of activating a biometric scanner with the SecuGen Management Server and relevant regulatory authorities—most notably the Unique Identification Authority of India (UIDAI) For enterprises using remote desktop (RDP/Citrix)
: Connect your device to a USB port directly on your PC (avoid unpowered USB hubs). secugen device registration