If you cannot physically open the DVR but can access it via your local network (same router), use Hikvision’s or the P6SPro Config Tool (OEM-specific).

At the login prompt, try these combinations:

Follow the prompts to reset via your registered mobile number or email address.

Right-click on the screen and select Main Menu or Setup .

If you see a "Security Code" field on the login screen, do not guess. The code changes every 30 seconds. You must use the specific code from the device label or mobile app sync.

If the digital methods fail, a physical reset restores the device to factory defaults:

Using her smartphone, Sarah opened her surveillance app (often